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Connecting to customers entails more than simply hearing about their issues. It's not picking up the phone or answering the service desk's ringing bell. #ThinkWithNiche
It's all about connecting with customers when you listen to them. It entails paying close attention to their requirements and determining how you may assist them in achieving their objectives.
The best customer service representatives are great listeners. They are continually in tune with the customer's emotions and may recall key details that were addressed previously in the case. It eliminates the need for clients to repeat information, which adds to the service experience's friction.
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